Build Your Dream

We Follow Best Practices

We adhere to industry-leading standards in customer service delivery, ensuring every interaction reflects professionalism, efficiency, and quality. Our proven methodologies guarantee consistent results that exceed client expectations.

Our Services

Build Your Dream

1 Year of Undefeated Success

Since our inception, FirstBase Connect has maintained an unbroken track record of excellence in call center operations. We’ve consistently delivered outstanding results for our clients, combining cutting-edge technology with exceptional customer service expertise to drive measurable business growth and customer satisfaction.

Work With Us

10+

Successfully Project Finished.

8+

Years of experience Team

100%

Success rate

20+

Team Members

Build Your Dream

Our Services

View All

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Customer Service & Support

Delivering exceptional customer experiences through professional, empathetic support agents. We handle inquiries, resolve issues, and build lasting relationships that strengthen your brand loyalty and customer satisfaction

Cab Operating and Dispatching

Efficient taxi and ride-sharing dispatch services with real-time coordination. Our trained operators manage bookings, route optimization, and driver communication to ensure smooth operations and timely pickups for your customers.

outsource call center in pakistan services section

Truck Dispatching

Professional freight and logistics dispatch solutions that keep your fleet moving. We coordinate loads, manage routes, handle documentation, and maintain constant communication with drivers to maximize efficiency and profitability.

guy sitting in call center operating on (3)

Help Desk Services

Round-the-clock technical assistance for your customers and employees. Our skilled help desk agents troubleshoot issues, provide step-by-step guidance, and ensure minimal downtime with fast, effective problem resolution.

Technical Support Tier 1 & 2

Multi-level technical support covering basic troubleshooting to complex issue resolution. Our certified technicians diagnose problems, implement solutions, and escalate when needed to keep your systems running smoothly.

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Digital Marketing & E-Commerce

Comprehensive digital marketing support including customer engagement, order processing, and online campaign management. We help you convert leads, handle e-commerce inquiries, and drive sales through personalized customer interactions.

Goal

Committed To Keep Quality Top Notch

Our mission is to deliver exceptional customer experiences that reflect positively on your brand. Through rigorous training, continuous monitoring, and performance optimization, we ensure every interaction meets the highest standards of professionalism and effectiveness.

Get in Touch

We Follow Best Practices

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Top Notch Quality

Maintain Professionalism

Adaptability for Change

Always Up & Running

Mission

Your Global Partner in Customer Excellence

FirstBase Connect bridges the gap between your business and customers across continents. Operating 24/7 from our strategic locations, we deliver seamless communication solutions that drive growth, enhance satisfaction, and build lasting customer relationships.

Lahore, Pakistan

Jeff Heights, Gulberg, Lahore

Our state-of-the-art facility in Lahore serves as the hub for innovation and excellence in customer service delivery across multiple industries and time zones

Direction

About Founders

Built by Industry Veterans, Driven by Innovation

Sheikh Shehzad Aziz

CEO

M. Kashif Younas

CTO

Syed Ali Abid

CCM

Whar Our Clients Say

Testimonials

CEO

Alice Howard

Customer Experience Specialist with 8+ years managing high-volume support operations and implementing quality assurance programs that enhance service delivery.

Z. Manager

Nathan Marshall

Operations Manager specialising in workflow optimisation and team development, ensuring seamless call center performance across all service channels

Quality Assurance Manager

Ema Romero

Training & Development Lead focused on agent excellence, creating comprehensive programs that elevate customer satisfaction and retention rates..

Manager

Ann Smith

Quality Assurance Analyst dedicated to maintaining service standards through rigorous monitoring, coaching, and continuous improvement initiatives..

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Frequently Asked Questions

What call center services do you provide?

We offer comprehensive call center solutions including customer service and support, technical help desk (Tier 1 & 2), cab and truck dispatching, e-commerce support, order processing, appointment scheduling, and multilingual customer engagement across various industries..

What are your operating hours and time zone coverage?

We operate 24/7/365 to serve clients across all time zones. Our flexible scheduling ensures your customers receive support whenever they need it, whether it’s after-hours coverage, weekend support, or round-the-clock monitoring.

What industries do you specialize in?

We serve diverse sectors including transportation and logistics, e-commerce and retail, healthcare, technology and SaaS, financial services, and telecommunications. Our experienced team adapts quickly to industry-specific requirements and compliance standards